Tech & Comms

Welcome to a curated collection of content related to technical writing and business communications by lillian y wong.

Due to the confidential requirements of most of my professional work, this content is from voluntary work that can be shared publicly online.

  • On Humans Keeping their 20% Advantage Over AI

    The author explores the limitations of AI in generating content, emphasizing the unique value of human creativity and originality.

  • How to Manage an Effective Information Repository

    Governance typically determines whether a large information repository is successful and long-lasting.  An effective information repository is an organization’s single source of truth to help all staff members understand the organization’s work as well as how to communicate that work to major stakeholders and the outside world.  It’s quality, or lack of, will have long…

  • Procedural Writing for Different Audiences and Perfect Scrambled Eggs

    Some good standards for procedural writing for different audiences are demonstrated below in two different recipe instructions for Perfect Scrambled Eggs. One set of instructions is written for experienced chefs and the other is written for people who are new to cooking. We will call the inexperienced cooks, new cooks. As a technical writer, attention…

  • ChatGPT today is a lot like Data from Star Trek

    AI and human collaboration is essential. ChatGPT offers benefits but still needs human direction and expertise.

  • Zen and the Standard Operating Procedure (SOP)

    A standard operating procedure (SOP) may seem like the least interesting type of reading, as well as most basic writing, however, I have written two samples below to illustrate why somebody might hire a technical writer to do this instead of getting anybody. About the Writing Yes, it is easy to write, when the writer…

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